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Last updated: January 2025
HangChen Travel respects and protects every user's personal privacy. This Privacy Policy explains how we collect, use, and protect your personal information. Please read it carefully before using our services.
When you submit an inquiry form, communicate with our advisors, or book travel services through our website, we may collect the following information: name, contact information (email, WhatsApp, LINE, WeChat), travel preferences, and passport information (only for travel arrangements).
The personal information we collect is used solely for the following purposes: processing your travel inquiries and bookings; providing travel services and related arrangements; sending necessary notifications such as itinerary confirmations and departure reminders; improving our service quality. We will not sell your personal information to third parties.
We take reasonable technical and administrative measures to protect the security of your personal information, preventing unauthorized access, disclosure, or misuse. Your information is only accessible to internal staff when needed for service purposes.
In the course of providing travel services, we may need to share necessary traveler information (such as name, contact details) with partner hotels, attractions, and transportation providers to complete booking arrangements. We ensure that partners also comply with information protection obligations.
Our website may use cookies to improve user experience and analyze website traffic. You can decline cookies through your browser settings, but this may affect some website features.
You have the right to request access to, correction of, or deletion of your personal information held by us. To exercise these rights, please contact us through the methods below, and we will respond within a reasonable timeframe.
We may update this Privacy Policy from time to time. Updated policies will be published on this page, and significant changes will be notified to you via email or website notice. Continued use of our services indicates your agreement to the updated policy.
If you have any questions about this Privacy Policy, please contact us: Email: service@hangchentravel.com WhatsApp: +86 18088297760