Privacy Policy
Last updated: October 9, 2026
HangChen Travel respects and protects every user's personal privacy. This Privacy Policy explains how we collect, use, and protect your personal information. Please read it carefully before using our services.
1. Information Collection
When you submit an inquiry form, communicate with our advisors, or book travel services through our website, we may collect the following information: name, contact information (email, WhatsApp, LINE, WeChat), travel preferences, and passport information (only for travel arrangements).
2. Information Use
The personal information we collect is used solely for the following purposes: processing your travel inquiries and bookings; providing travel services and related arrangements; sending necessary notifications such as itinerary confirmations and departure reminders; improving our service quality. We will not sell your personal information to third parties.
3. Information Protection
We take reasonable technical and administrative measures to protect the security of your personal information, preventing unauthorized access, disclosure, or misuse. Your information is only accessible to internal staff when needed for service purposes.
4. Information Sharing
In the course of providing travel services, we may need to share necessary traveler information (such as name, contact details) with partner hotels, attractions, and transportation providers to complete booking arrangements. We ensure that partners also comply with information protection obligations.
5. Cookies and Website Analytics
We save your cookie preference in this browser’s local storage for about six months. This keeps your choice across visits without using it to identify you. You can change your choice through Cookie settings at the bottom of every page. When the saved choice expires, we ask again. Before you accept analytics, we do not load Google Tag Manager, Google Analytics (GA4), or Microsoft Clarity. If you accept, GA4 measures website visits and successful inquiry or custom-trip form submissions. Microsoft Clarity uses heatmaps and session recordings to help us understand how visitors use the website. These tools may use cookies or similar browser storage. We do not send form contents, names, phone numbers, email addresses, or messaging account details in analytics events. Form areas are masked in Clarity recordings. Choosing only necessary cookies does not prevent you from browsing or submitting a form. If you withdraw analytics consent, future analytics collection stops; this does not delete information already collected.
6. Your Rights
You have the right to request access to, correction of, or deletion of your personal information held by us. To exercise these rights, please contact us through the methods below, and we will respond within a reasonable timeframe.
7. Policy Updates
We may update this Privacy Policy from time to time. Updated policies will be published on this page, and significant changes will be notified to you via email or website notice. Continued use of our services indicates your agreement to the updated policy.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us: Email: service@hangchentravel.com WhatsApp: +86 18088297760